Frequently Asked Questions...

Easy... we support many currencies to change this to a currency of your
choice, scroll to the bottom of the page and select the currency you
need from the options provided in the bottom left corner.

Tip: Increase trust by being clear, informative and transparent with your customers.

Have further questions? Contact us

By incorporating renewable energy solar
panels into our production process, we aim to reduce our carbon footprint and contribute to a more sustainable future. This allows us to minimize dependence on fossil fuels and utilize a clean and abundant
source of energy, aligning with our commitment to environmental responsibility.

Our eco-friendly packaging is made from
recycled materials. Its lightweight nature allows for efficient transportation, reducing the carbon footprint.

Our tissue paper is not only recyclable and biodegradable, but it is also FSC certified, ensuring that it comes from sustainable sources. This
environmentally-friendly option allows stitchdoodles to reduce their
impact on the environment while still maintaining an attractive presentation.

They are fully recyclable and manufactured in the UK when possibe.

All our Stitchdoodle project boxes are
made from materials with a majority of recycled content, with the addition of new pulp for strength. They are fully recyclable and manufactured in the UK.

Read the Stitchdoodles Pattern Guide (link opens in new tab/window)which explains all this for you.

There is lots of advice on all aspects of Hand Embroidery on the Stitchdoodles Blog. Free Patterns, Tutorials and lots of inspiration to get you started.

Download the FREE Beginner Guide to Hand Embroidery which is available from the link on the home page of this website.

You can purchase Fabric, Hoops, Frames and many more items from the Stitchdoodles Shop.

I have covered this subject extensively
on the blog. For light fabric I recommend Tracing the design on with a Frixion Pen and for dark fabric a great choice is white carbon paper. (Both of these items can be purchased from Stitchdoodles.)

We ship to the UK, Europe, USA and ROW. We do have a few exceptions of countries we dont ship to unfortunetly.

All orders are posted within 3 working days (not calendar days) - if an order is received after 5pm or on a weekend it is deemed to be received the next working day.

When your order has been dispatched, you will receive a confirmation email (please check your junk/spam email box). I have no ability to track items sent using standard Royal Mail postage (only with 'Tracked and Signed' options) so am unable to respond to emails asking for delivery updates that aren't tracked.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Perishable products
• Digital downloads

I gladly accept returns and exchanges,
contact me within: 14 days of delivery. Return items back within: 30
days of delivery, please see T&Cs for refunds.

I don't accept cancellations. But please contact me if you have any problems with your order.

We accept all major credit cards.

The PDF download is not stored in your
shopping account. Once purchased it is your responsibility to store the PDF for future use.

When you receive your order confirmation it is recommended that you download the PDF and save it to a location on your computer so you can access it whenever you want.

If you are having difficulty downloading your PDF you can contact us for help within 30 days of purchase.

Unless there are extenuating
circumstances that are out of your control, after 30 days we will not re-send PDF pattern links. It is your responsibility to keep them safe.

For PDF Pattern's that are not connected to a physical item - the download link is emailed to you instantly after purchase.

PDF downloads attached to a physical item.

If you have ordered a pattern transfer, fabric panel or kit - the PDF pattern for these items is emailed to you within 24-48hrs after purchase.

This is really simple: You will need a PDF reader to be able to view the attached file. You can download a free reader for your computer here.