Please open and check your item within 14 days of receiving it to make sure everything is correct and in good condition. If there are any issues, please contact us within this time so we can help resolve the matter. After the 14-day period, any concerns will be considered on an individual basis.
Stitchdoodles Terms & Conditions
Orders and Shipping
Checking Your Item on Delivery
PDF Orders
Make sure you store it:
The PDF download is not stored in your shopping account. Once purchased it is your responsibility to store the PDF for future use.
When you receive your order confirmation it is recommended that you download the PDF and save it to a location on your computer so you can access it whenever you want.
Having trouble with the Download?
If you are having difficulty downloading your PDF you can contact us for help within 30 days of purchase.
Lost your PDF Pattern or not saved it?
Unless there are extenuating circumstances that are out of your control, after 30 days we will not re send PDF pattern links. It is your responsibility to keep them safe.
How do you ship my order?
UK Orders: All orders are shipped by Royal Mail – options are given at checkout for 1st, 2nd or Tracked.
International Orders : All orders are shipped by Royal Mail, Fed Ex, DPD or DHL – some countries can only be shipped tracked and signed due to the higher risk of lost mail.
How is postage calculated?
All items are posted based on the weight of the item and are calculated to include packaging as well. If the item costs significantly less than you have paid once it is weighed you will be refunded the extra postage.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
How can I track my Item?
You will receive a notification of despatch once the item is posted.
Only items where you have paid for ‘tracked and signed’ can be tracked through the mail and you will be sent the tracking number with the despatch confirmation.
Do you accept Refunds?
I want you to be happy with your purchase – if there is a problem with your item, please contact me with the details, and a return/exchange will be discussed on an individual basis. Please contact me within: 14 days of delivery. Return items back within: 30 days of delivery.
Opened or damaged items will be subject to a standard £5 restocking fee.
Items must be returned in their original condition and, where applicable, in their original packaging. Returns that show signs of use, alteration, or damage not present at the time of dispatch may incur additional charges or be refused. We recommend that all returns are securely packaged to prevent damage in transit, as we cannot accept responsibility for items that arrive back to us in an unsaleable condition.
Due to the nature of the item, I do not accept refunds on digital PDF’s. Return T&Cs apply.
Shipping
To return your product, you should mail your product to: StitchDoodles, 15 Coronation Grove, Gloucester, GL2 0SR UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.