General Embroidery Frequently Asked Questions...
I'm a beginner - where do I start?
There is lots of advice on all aspects of Hand Embroidery on the Stitchdoodles Blog. Free Patterns, Tutorials and lots of inspiration to get you started.
Download the FREE Beginner Guide to Hand Embroidery
which is available from the link on the home page of this website.
Where can I buy the materials I need for my Pattern?
You can purchase Fabric, Hoops, Frames and many more items from the Stitchdoodles Shop.
How do I transfer the pattern to my fabric?
I have covered this subject extensively on the blog. For light fabric I recommend Tracing the design on with a Frixion Pen and for dark fabric a great choice is white carbon paper. (Both of these items can be purchased from Stitchdoodles.)
What can I expect from a Stitchdoodles Pattern?
Read the Stitchdoodles Pattern Guide
which explains all this for you.
What is a PDF and how do I download?
A PDF (Portable Digital Format) - is a digital file that is sent to you via email - you click on the link to open the download/pattern. You can then save this to your computer or print out for future use. I suggest you download it and save it to your computer for easy access in the future.
How to view a PDF Pattern...
This is really simple: You will need a PDF reader to be able to view the attached file. You can download a free reader for your computer here
Instant PDF Downloads...
Make sure you store it:
The PDF download is not stored in your shopping account. Once purchased it is your responsibility to store the PDF for future use.
When you receive your order confirmation it is recommended that you download the PDF and save it to a location on your computer so you can access it whenever you want.
Having trouble with the Download?
If you are having difficulty downloading your PDF you can contact us for help within 30 days of purchase.
Lost your PDF Pattern or not saved it?
Unless there are extenuating circumstances that are out of your control, after 30 days we will not re send PDF pattern links. It is your responsibility to keep them safe.
For PDF Pattern's that are not connected to a physical item - the download link is emailed to you instantly after purchase.
PDF downloads attached to a physical item...
If you have ordered a pattern transfer, fabric panel or kit - the PDF pattern for these items is emailed to you within 24-48hrs after purchase.
ORDERS AND SHIPPING
How long will it take to receive my order?
All orders are posted within 3 working days (not calendar days) - if an order is received after 5pm or on a weekend it is deemed to be received the next working day.
When your order has been dispatched, you will receive a confirmation email (please check your junk/spam email box). I have no ability to track items sent using standard Royal Mail postage (only with 'Tracked and Signed' options) so am unable to respond to emails asking for delivery updates that aren't tracked.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Do you accept Refunds?
I gladly accept returns and exchanges, contact me within: 14 days of delivery. Return items back within: 30 days of delivery, please see T&Cs for refunds.
I don't accept cancellations. But please contact me if you have any problems with your order.
The following items can't be returned or exchanged...
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products
- Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.